FAQ

Q1: How Long is the delivery time?

A: Typically, it requires approximately 5-8 business days for the package to arrive at your location. Occasionally, delivery times may extend slightly due to increased demand. We thank you for your understanding in such instances, and we consistently work towards ensuring a prompt and seamless delivery of your package.

Q1: What kind of products does your ecommerce company sell?

A: We specialize in selling high-quality products designed to elevate your experiences and enhance your overall well-being. We take pride in curating a diverse range of items, including beauty appliances and smart gadgets. Our focus is on staying attuned to the latest trends and aligning with our customers' preferences. If you have any specific requests, tips, or suggestions to add to our collections, feel free to reach out to us. Your satisfaction is our priority, and we're here to make your life better through our thoughtfully chosen products.

Q2: I haven't received some items from my order. What should I do?

A: Our collections consist of products from various suppliers, and in certain instances, they might be shipped in separate packages, all at no additional expense to you. There's no need to be concerned! If you still find items missing from your order after waiting patiently for a little while, please inform us, and we'll promptly investigate the matter.

Q1: What are the terms of your return policy?

A: Our return policy extends for a duration of 30 days for all products, provided they remain unused, in their original packaging, and in resellable condition. Customers are accountable for the return shipping costs, unless the item is defective or damaged upon arrival.

Q1: How can I initiate a return?

A: If there's something in your order that you're not satisfied with, get in touch with our support, and we'll do everything we can to assist you! Contact us about your return at: ___@brandnewheights.com

Q1: How can I make changes to my order?

A: If you need to modify or cancel your order, please contact us at your earliest convenience! Once your order has been processed by our warehouse, regrettably, we won't be able to make any alterations.

Q1: Is it possible to cancel an order shortly after placing it?

A: If you wish to cancel an order right after placing it, please get in touch with us at ___@brandnewheights.com as soon as possible, preferably on the same day. However, we cannot assure that cancellation will be feasible. In the event that the order is already in the processing stage for shipping, you will need to proceed with a return. Once your return is received and approved, the refund process will be initiated.